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Returns Policy

OurPharmacy will accept unwanted goods (excluding all medicines) that are unopened and unused within 14 days from date of delivery. All unwanted returns must be returned in an unused, as new condition with receipt. Once OurPharmacy receives the return goods, you will then be automatically refunded if your goods pass inspection.

In the unlikely event that your goods are faulty or have been damaged in transit, OurPharmacy will replace your items. Please contact us within 24 hours of delivery to report any issues.

Items that are used and opened will not be replaced and no refund will be issued.